To get a copy of FREE Consumer Action Handbook, click ‘Order a printed copy…’ link, fill out the form and submit.
You may also download this publication for FREE in PDF format.
The Consumer Action Handbook is a free resource guide that provides general information on shopping for goods and services and tips about your consumer rights. The Handbook has information to help you file a complaint about a purchase and includes a sample complaint letter that you can use and send to a company. It also includes a consumer assistance directory, with contact information for consumer protection offices in government agencies, and customer service departments at many national corporations.
